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Your registrar is required to specify a reason when denying your transfer request unless they are required to deny it. Contact either the current registrar or the registrar you wish to transfer to for information on the denial.

Your registrar must deny a transfer request in the following limited circumstances:
Domain name is the subject of a UDRP proceeding
Domain name is subject to a court order by a court of competent jurisdiction
Domain name is the subject of a TDRP proceeding
Domain name is the subject of a URS proceeding or URS suspension
Domain name is subject to 60-Day Change of Registrant lock

4. You’ll need something called the AuthInfo code (also called an Authorization Code, AuthInfo code, Auth-Info Code, or transfer code) to make the transfer. This is a unique code created by a registrar to identify the domain name holder (also known as a registrant or registered name holder) and help prevent unauthorized transfers.

Registrars provide the AuthInfo codes in one of two ways:
Allow you to create your own AuthInfo code through their website or customer service team, or
Provide the AuthInfo code within five calendar days of your request.