>>96856
>>96857
>>96860
>>96863
This being mostly a pedestrian bike shop is probably the case but they are an authorized Trek retailer, they sell all your Emondas and Checkpoints.
I gave them my bike once, when I thought I have guided the cables right and I didn't they had to do the magnet trick but they also made a big deal out of it.
I guess a very human quality - the desire to be perceived as a knower who has access to arcane knowledge so if you can't then no one can - also speaks through them.
They don't know there is a tutorial for everything on the webz and these guys are just barely older than me. Unironically there is one boomer there who they call when it is road bike trouble.