So sometimes I check the e-book section of torrent sites to see what people like to download not read. There's always some "how to hack" and "how to make money" books, just as well about sex, small talk and cooking among the most popular. And ofc about people, how to get to know them, interact with them or even manipulate them.
A while ago I saw this one: Working With Difficult People by Amy Cooper Hakim and Muriel Solomon yes, nice names, the first one is the daughter of the second btw and since it's a frequent topic during talks with a friend of mine how people behave at workplaces like how one's behaviour change with a promotion or how the grunts socialize or how some try to compensate their inferiority complex - well all this I would call kind of a gossiping I dl'd this one because it is really about bosses and coworkers and might help with our observations and analysis.
But until now it just gathered the dust on my HDD, so it is high time to get through it.
Read a chapter and it has an unusual structure, it describes certain types of behaviour of a hypothetical boss or coworker (and I think underling) then what "I", the reader, think in this situation, then comes the other's thought - which explains why he behaves like that - and then tactics how to diffuse the situation in a way that will benefit not just the reader but the other guy and the workplace, so in a constructive way. The aim isn't making snappy comebacks or the "destruction" of the opponent.
It reads a little odd, since the thoughts described as "my" thoughts wouldn't be necessarily such in those situations and needs a little imagination to place myself in that skin.