>>25443
Also they give some "tactical talk" examples for certain situations, how to start what we should say in difficult situations. This is also practical so here we go:
When you disagree:
- It seems to me that the problem is . . .
- My concern is that we may not have enough . . .
- Please explain this to me. There appears to be an error. . . .
- While I don’t agree with your conclusion, you certainly have the right to your opinion.
- Would it be possible for you to recheck . . . ?

When you're interrupted:
- Pardon me, I’m not through. Just give me a few seconds to finish my point.

When you run into a buzz saw:
- Obviously, you’re too upset to discuss this now. I’ll talk to you later.
- We don’t have to agree, but is there any reason we can’t be civil to each other?
- I can see why you may feel that way. . . .
- You’d have every right to feel that way if that were the case.